First 100-Day Friction Hunt

The problem

The people who know exactly what's broken in city government are the employees who fight the broken processes every day — and nobody asks them. Bad processes survive because they're invisible to the people with the power to change them.

The plan

The Friction Hunt is a diagnostic track inside the Tampa Transition Project: on Day One, a protected intake opens so city employees can report the frictions that slow them and residents down. A three-week urgent-findings cycle surfaces the worst of it fast.

By Day 30, the urgent Top Frictions are published — with owners, escalation paths, and a living Friction Registry that keeps growing and getting fixed.

How you’ll know it’s working

• Protected employee intake open on Day One
• Urgent Top Frictions published within 30 days
• Living Friction Registry with owners and escalation

From the Blueprint

• Runs a structured three-week diagnostic across the Executive Office and all major departments in the first month.
• Uses direct interviews with frontline workers to find bottlenecks, outdated rules, technology gaps, and cultural barriers.
• Produces a public Friction Registry: each barrier listed with estimated service impact and a resolution timeline.
• The Registry publishes through CitySync and is updated quarterly as items get resolved.
• The Chief of Staff owns accountability for the Registry and reports progress to the Mayor biweekly.

If it makes city employees less effective and residents more frustrated, it is not a process — it is a problem.