Central Performance & Delivery Unit

The problem

Campaign promises have no delivery mechanism. Once elected, there's no dedicated team whose only job is making sure the big commitments actually happen — so they compete with daily operations and quietly fade.

The plan

One central Performance & Delivery Unit, under the Chief of Staff, owns delivery of the mayor's priority portfolio. It designs staffing and portfolio criteria during the transition, appoints its core in the first two months, and charters time-bounded delivery teams for each priority.

Never department-by-department PDUs, never a standing task force — one unit, with a charter, a budget, and an exit plan.

How you’ll know it’s working

• Central PDU core appointed within 60 days
• Portfolio criteria and charter template published
• Delivery teams chartered with baselines and exit criteria

From the Blueprint

• Phase 1 (days 0–60): reorganize Strategic Initiatives staff into the PDU, appoint portfolio Directors, name Project Leads, publish first-wave KPIs.
• PDU Directors act as portfolio managers, each accountable for a domain and a set of measurable targets.
• Every major department appoints an Outcomes Manager (internal KPI tracking, quarterly OCI reporting) within 60 days.
• Every major department appoints a resident-facing Ombudsperson for complaints and escalations within 60 days.
• Both roles report to the department head and indirectly to the Chief of Staff through the PDU.
• Ombudsperson resolution rates, response times, and unresolved case logs publish quarterly on CitySync.

The Executive Office governs and unblocks; the PDU and CDTs deliver.