CitySync

The problem

Getting help from the city means knowing which department, which form, which window — and starting over every time. A permit, a pothole, a billing question: each one is a separate maze with its own phone number, and nobody can tell you where your request stands.

The plan

CitySync is the city's single front door: one place to request services, track your case from submission to resolution, and see exactly what stage it's in. It starts as scoped pilots — a few services, done well — then moves to a public beta, and only scales after the pilots prove reliable.

Behind it, a data-governance rulebook protects your privacy while letting departments share what they need to actually resolve your case.

How you’ll know it’s working

• Pilot services show live case-stage labels residents can check
• Published service evidence for each pilot service
• Pilot-to-scale gate passed only after validated performance

From the Blueprint

• Launches publicly at welcome.tampa.gov with a resident literacy campaign and multilingual functionality.
• Every new resident gets a QR code with official city handbooks upon move-in to introduce the platform.
• Tracks 311 requests, permit applications, and service requests in real time with automated status updates.
• Every initiative carries a plain-English status — on track, needs attention, or completed — with a brief explanation.
• A physical display at City Hall shows live project updates; installation is a first-100-days deliverable.
• Annual maintenance is estimated at $150,000–$200,000 from the General Fund; capital costs via the Capital Projects Fund.
• Community feedback sessions run quarterly per district; input reaches the relevant delivery team within 30 days.
• All feedback dispositions — acted on, deferred, declined — are published publicly with brief explanations.

Make accessing city services as simple as checking your bank account.