Detailed schedule is not established in the supplied canonical timeline. Timing shown is v1 editorial sequencing, subject to the source gates.
A departmental program within the mayor's administrative authority.
The problem
Most renters first learn about their options the day an eviction notice arrives — when it's already almost too late. A little help a few weeks earlier could keep thousands of families housed.
The plan
Tenant Help will give renters a single, trusted place to call when rent trouble starts, and an early eviction alert system will flag at-risk households before filings happen.
Outreach will connect families to mediation, emergency aid, and legal guidance — intervention before crisis, not paperwork after.
How you’ll know it’s working
- At-risk households reached before filing
- Households connected to mediation or aid
- Eviction filings avoided
- Renter awareness of Tenant Help services
- Resident satisfaction with support received
From the Blueprint
- An early-alert workflow uses court filings and outreach lists to reach households before eviction proceeds.
- A single ‘Tenant Help’ intake routes residents to the right partner — legal aid, mediation, or prevention funds.
- Days 0–90: publish the tenant guide, launch the intake portal, and sign partner SLAs. Months 3–12: scale citywide.
- Owner: Neighborhood Services; funded through the General Fund plus Community Development Block Grants.
- KPIs: households reached within 7 days of an eviction filing, stay-housed outcomes, and time from intake to legal consult.
Sources and research conditions
S01 pp. 231-236
SOURCE-SUPPORTED
Detailed schedule is not established in the supplied canonical timeline. Timing shown is v1 editorial sequencing, subject to the source gates.